Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a hassle-free return and exchange process.

30-Day Return Policy

You can return most items within 30 days of receipt for a full refund or exchange. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return

1. Contact our support team at sales@accessories.co.zw with your order number.
2. Our team will provide you with a return authorization and shipping instructions.
3. Pack the item securely and ship it back to us.
4. Once received and inspected, we will process your refund or dispatch your exchange.

Non-Returnable Items

Certain items are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Items showing signs of heavy wear and tear or intentional damage